Terms of Service
Last updated: September 2026
These terms apply to VPNEP subscription services and the user panel. Please read the rules below before using the service, along with the Privacy Policy, plan details and Refund Policy. Fees, data allowances and subscription periods are determined by the selected plan and order information.
Services and Scope
VPNEP provides international route subscriptions for cross-border access, covering 100+ countries / 230+ routes and supporting Windows / macOS / iOS / Android / Linux. Clients, subscription management and support tickets are available through the user panel.
Subscriptions provide network connectivity only. They do not include memberships, software licenses or content purchases from destination websites. Eligibility, account requirements and content licensing are determined by the relevant service operators. Route availability may change due to maintenance and network adjustments; please refer to the routes available in the panel.
Account and Subscription Rules
No email address is required; a username and password are enough to create an account. Keep your login credentials and subscription link secure. Do not disclose them or grant others access. If you notice an unusual login, a leaked subscription or activity you did not initiate, change your password promptly and report the situation through a panel ticket.
Unlimited simultaneous devices applies to devices used by the account holder. It does not permit account sharing or subscription distribution. You may not resell or rent a subscription without permission, or provide routes as an access service to others.
Monthly subscription data resets each month on the activation date. When you upgrade mid-cycle, the price difference is converted into the remaining days. Data packages remain available until used and never expire. Check the plan type and data allowance before choosing; see the Plans page for fee details.
Lawful Use
Users must comply with the laws and regulations of their location and any region involved in their use of the service, as well as the terms of destination websites and apps. The service must not be used for unlawful purposes. Users are responsible for activity carried out through their accounts and for content they publish or transmit.
You may not use routes to commit fraud, violate another person’s privacy or intellectual property rights, distribute unlawful content, send malicious software, gain unauthorized access or disrupt network operations. Do not deliberately consume route resources or use automated requests in a way that affects other users.
Availability and Scope of Responsibility
Connection performance depends on factors such as the user’s local network, client configuration, international links, maintenance schedules and the policies of destination services. Coverage does not mean every route will connect at all times, and it does not guarantee a particular speed, a fixed exit location or uninterrupted availability of third-party services.
If a connection fails, first check your subscription status and client configuration, then submit a ticket with the error message and circumstances. Do not include your password or full subscription link. Keep separate backups of important files and business data; do not rely on a single route as the only connection for critical operations.
VPNEP cannot guarantee against all interruptions or indirect losses caused by changes to third-party services, local network failures or other factors beyond reasonable control. This section does not exclude liability that cannot be waived by law or affect rights users have under applicable law.
Account Restrictions and Termination
In cases of unlawful use, resale or sharing, deliberate disruption or other violations of these terms, VPNEP may restrict the relevant connections, suspend the subscription or terminate the account as appropriate. Where needed to address an active risk, restrictions may be imposed before notice is given.
If you disagree with an account restriction, explain the situation and request a review through a user panel ticket. Reviews consider the relevant facts and applicable rules. Account termination does not remove any refund or other rights users have under applicable law.
Changes to These Terms and Refund Guidance
If service rules change because of feature updates or legal requirements, VPNEP will update these terms on this page and revise the month of the last update. Changes that materially affect subscription use will be explained through an on-site announcement or a notice in the user panel. Review updates before continuing to use the service. Changes will not retroactively reduce rights already acquired under applicable law.
A full refund may be requested without giving a reason within 30 days of the first payment. For instructions and details, see the Refund Policy.
For how accounts and related information are handled, see the Privacy Policy. Questions about these terms or using a subscription can be submitted through a user panel ticket.